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  1. Курсы
  2. Point of Sale
  3. Refund customers
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Главная └Point of Sale └Refund customers

Point of Sale

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    • Refund customers 40 xp
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Refund customers

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In this course, learn how to refund customers. 

You can check the provided video if you're stuck on a question.

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1. What action doesn’t allow you to view orders to refund without a customer’s paper receipt?
From the POS dashboard, go to the list of past orders, select an order, and click “Return Products”. From an open POS session, click the ellipsis, then “Refund”, and scroll through the order list manually. From an open POS session, click “Orders”, open the dropdown filter, and select “Paid”. Switch to the Sales app and search for the order using customer details.
2. What is the process for refunding a single item from an order with multiple products?
Select the order, choose the product to refund, set the quantity, and click “Refund”. Reopen the order, deselect the unwanted products, and click “Refund”. Edit the order, remove the item from the list, and re-save the receipt. Recreate the order with a negative value for the returned product.
3. What payment method can you use to make a refund?
Crypto, Cash, and Bank transfer. Cash, Card, Customer Account, and Gift Card. Bank transfer only. Store credit only.
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